Urgent Pest Calls Won't Wait for Voicemail

AgentIzzy answers 24/7/365. When a homeowner calls panicked about termites swarming or a rodent in the house at 2 AM, Izzy asks about the pest type, severity, location in the property, and whether anyone has allergies or health concerns. True emergencies — like venomous spiders or large infestations — can be warm-transferred to your on-call technician with full context.

Yes. AgentIzzy asks qualifying questions to assess urgency. A wasp nest near a child's play area gets flagged as urgent, while a few ants in the kitchen gets scheduled for your next available slot. Emergency calls can trigger immediate warm transfers, while routine service requests are captured for standard scheduling.

AgentIzzy gathers the type of pest (termites, bed bugs, rodents, roaches, wasps, ants), where in the property they've been spotted, how long the issue has been going on, severity, whether it's a residential or commercial property, the property address, and the caller's contact information. Your technician shows up knowing exactly what to expect.

AgentIzzy can mention your recurring service plans — like quarterly treatments or annual termite inspections — when relevant. If a caller is dealing with a repeat issue, Izzy can explain the benefits of a prevention plan and capture their interest for your team to follow up.

Under 60 seconds. AgentIzzy scans your website and Google Business Profile to learn your services, service area, hours, and specialties. You can add details about specific treatments, emergency rates, or recurring plans from the portal.

Yes. AgentIzzy includes automatic bilingual support for English and Spanish at no extra cost. It detects the caller's language and responds naturally — critical for pest control companies serving diverse communities.