Privacy Policy

This Privacy Notice for Hivetivity, Inc. ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at agentizzy.com, or any website of ours that links to this Privacy Notice
• Use AgentIzzy. AgentIzzy is an AI-powered phone agent that answers calls on behalf of your business, captures leads, provides real-time information to callers, and integrates with property management systems.
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us when you register for the Service, configure your AI phone agent, and manage your account.

We collect personal information that you voluntarily provide to us when you register on the Services, configure your AI phone agent, express an interest in obtaining information about us or our products and Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names and email addresses
• Business name, phone number, and address
• Billing and payment information
• Business website URL, hours of operation, and policies
• Custom knowledge base content you provide through our portal
• Integration credentials for third-party management systems

Sensitive Information. We do not intentionally process sensitive information. However, callers interacting with your AI phone agent may voluntarily disclose information of a sensitive nature during calls.

Call data collected through the Service

In Short: When the AI phone agent handles calls on your behalf, we collect and process call recordings, transcripts, and caller-provided information.

The core function of AgentIzzy is to answer phone calls on your behalf. In the course of providing this service, we collect and process:

• Call recordings (audio)
• Call transcripts (text)
• Caller phone numbers
• Call duration, timestamps, and outcomes
• Information provided by callers during the call (names, contact details, inquiry details, scheduling preferences)
• AI-generated call summaries and lead classifications

Information from third-party integrations

In Short: If you connect a property management system, we access inventory and pricing data from that system in real time during calls.

If you choose to connect a third-party management system (such as Storable, storEDGE, or SiteLink), we access inventory data, pricing information, and unit availability from those systems in real time. This data is used solely to provide accurate, up-to-date information to callers during phone conversations.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our website or use our portal.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

2. How Do We Process Your Information?

In Short: We process your information to provide and operate the AI phone agent service, handle calls on your behalf, capture and deliver leads, improve call quality, and comply with law.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation, authentication, and account management
• To operate the AI phone agent and handle calls on your behalf
• To capture caller information and deliver lead notifications to you
• To provide accurate business information to callers using your knowledge base
• To access real-time inventory and pricing data from connected management systems
• To generate call transcripts, summaries, and analytics
• To improve call quality, AI accuracy, and Service functionality
• To process payments and manage subscriptions
• To respond to your inquiries and provide customer support
• To protect our Services and keep them safe and secure

3. When and With Whom Do We Share Your Personal Information?

In Short: We do not sell your personal information. We may share information with service providers and in specific situations described in this section.

We may need to share your personal information in the following situations:

• Service Providers. We may share your data with third-party service providers who perform services on our behalf, including cloud hosting, payment processing, telecommunications, and analytics.
• Connected Integrations. When you connect a third-party management system (e.g., Storable, storEDGE, SiteLink), data flows between our Service and that system at your direction.
• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements. We may disclose your information where required by law, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies to gather information when you interact with our website and portal. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

You can control cookie settings through your browser. Disabling cookies may affect certain portal features.

5. How Do We Handle Telephony Data?

In Short: Call recordings and transcripts are stored securely and retained for the duration of your subscription plus 90 days. You are responsible for complying with applicable call recording laws.

AgentIzzy processes phone calls through telecommunications providers. Call audio is recorded, transcribed, and stored to provide the Service. We implement the following safeguards for telephony data:

• Call recordings are encrypted in transit (TLS) and at rest (AES-256)
• Access to call recordings is restricted to your account and authorized personnel
• Call data is stored in secure, SOC 2-compliant infrastructure
• We provide configurable call recording disclosures that the AI agent can deliver to callers

You are responsible for complying with applicable call recording consent and notification laws in your jurisdiction, including but not limited to federal and state wiretapping laws. We provide tools to help you meet these requirements but do not provide legal advice.

6. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law.

• Account information: Retained for the duration of your account. Deleted upon request or within 90 days of account closure.
• Call recordings and transcripts: Retained for the duration of your subscription plus 90 days.
• Usage and analytics data: Retained in aggregate, anonymized form for service improvement.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

7. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process, including:

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Access controls and role-based permissions
• Regular security assessments and monitoring
• Secure infrastructure hosted on SOC 2-compliant platforms

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

8. Do We Collect Information from Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. Callers who interact with the AI phone agent may be of any age; we do not control who calls your business phone number.

9. What Are Your Privacy Rights?

In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.

In some regions, you have certain rights under applicable data protection laws. These may include the right to:

• Request access to and obtain a copy of your personal information
• Request rectification or correction of inaccurate information
• Request erasure or deletion of your personal information
• Restrict or object to the processing of your personal information
• Data portability — receive your data in a portable format
• Opt out of certain data processing activities

California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can contact us using the contact information provided below.

10. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes, we will notify you by email or through a prominent notice on our Service.

11. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:

Hivetivity, Inc.
12476 Danesfeld Drive
Milton, GA 30004
United States