Acuity Scheduling Integration

Overview

When a caller asks to schedule an appointment, Izzy can check your Acuity Scheduling availability, offer open time slots, and book the appointment using your appointment types and settings — all during a single phone call.

The Acuity Scheduling integration is available on the Pro plan and above.

What syncs

AgentIzzy creates and manages the following in Acuity:

Acuity Object	What Gets Synced
Client	Caller’s name, phone number, email (if provided)
Appointment	Date, time, appointment type, and service notes
Notes	Service requested and “Booked by AgentIzzy” tag

If the caller already exists in Acuity (matched by email), AgentIzzy will use the existing client record.

How it works during a call

1. Caller asks to schedule — “Can I book an appointment?” or “When are you available?”
2. Izzy checks your Acuity calendar — finds available dates and time slots based on your real-time schedule
3. Caller picks a time — Izzy presents 2-3 open slots and the caller chooses one
4. Appointment confirmed — the booking appears in your Acuity dashboard with the caller’s details

You’ll see the new appointment in your Acuity dashboard within seconds.

Connecting Acuity Scheduling

1. Go to Settings > Integrations in your AgentIzzy portal
2. Click Connect Acuity
3. Sign in with your Acuity account and authorize AgentIzzy
4. Once connected, you’ll see a green “Connected” badge

AgentIzzy automatically detects your appointment types and calendars. Izzy will use your first appointment type by default. No additional configuration needed.

What AgentIzzy accesses

When you connect Acuity, AgentIzzy requests access to your full Acuity API (api-v1 scope), which includes:

• Appointment types — reads your available services
• Availability — checks open dates and times
• Appointments — creates bookings on your behalf
• Clients — creates and matches client records
• Calendars — reads your staff calendars

AgentIzzy does not access payment or billing information.

Disconnecting

You can disconnect at any time:

• From AgentIzzy: Go to Settings > Integrations and click Disconnect next to Acuity
• From Acuity: Go to your Acuity account settings and revoke AgentIzzy’s access

Disconnecting stops future syncing but does not delete any clients or appointments already created in Acuity.

Requirements

• An Acuity Scheduling account (any plan)
• AgentIzzy Pro or Enterprise plan
• OAuth authorization (no API keys needed — just sign in and approve)

Troubleshooting

Izzy isn’t offering to book appointments

• Check that Acuity shows “Connected” in Settings > Integrations
• Make sure you’re on a Pro or Enterprise plan

No available slots showing up

• Check that you have availability configured in your Acuity dashboard
• Make sure you have at least one active appointment type

Booking fails

• Verify that your Acuity account has at least one appointment type with availability set
• Check that your calendar has open slots in the next 2 weeks

Connection was lost

• Acuity tokens are long-lived but can be revoked. Go to Settings > Integrations, disconnect Acuity, and reconnect