Calls & Transcripts

Your call dashboard

Every call Izzy handles shows up on your Dashboard. You’ll see a list of recent calls with key details at a glance:

• Date and time of the call
• Caller phone number
• Call duration
• Status tag — color-coded label showing the call outcome

Call status tags

Tag	Meaning
New Lead	Caller expressed interest and Izzy captured their info
General	Caller had questions but wasn’t a lead (existing customer, general inquiry)
Missed	Call wasn’t answered (busy line, timeout)
Spam	Detected as a robocall or spam caller

Call detail view

Click any call to see the full details:

Recording playback

Listen to the complete call recording directly in your browser. You can scrub forward/backward and download the audio file.

Transcript

Read the full conversation as a timestamped, chat-bubble-style transcript. Each message shows who spoke (caller vs. Izzy) and what they said. This makes it easy to:

• Review how Izzy handled specific questions
• See exactly what the caller asked for
• Verify lead information captured

AI summary

Izzy generates a 2-3 sentence summary of each call — what the caller wanted, key details discussed, and the outcome. This is helpful for scanning through calls quickly without listening to each one.

Searching and filtering

Use the filters at the top of your Dashboard to narrow down calls:

• Date range — find calls from a specific period
• Status — show only leads, or only missed calls
• Search — full-text search across transcript content

Call statistics

Your Dashboard header shows key metrics for the current period:

• Total calls — real calls handled (excludes very short test/spam calls under 15 seconds)
• New leads — calls tagged as new leads
• Missed calls — calls that weren’t answered
• Average duration — mean length of real calls
• Monthly usage — current calls vs. your plan’s limit

Note: Advanced analytics (call volume trends, lead capture rates, peak hours) are available on the Pro plan and above.

Sharing a call

Need to share a specific call with a colleague? Each call has a shareable link that creates a public page with the recording and transcript — no portal login required. Great for training or reviewing calls with your team.