Text a Link

What is Text a Link?

Text a Link lets Izzy send callers a text message with a clickable link while they’re still on the phone. When a caller asks for directions, your booking page, a payment link, or a form — Izzy texts it to them instantly. No more spelling out URLs over the phone.

This feature is included with Pro and Enterprise plans.

Setting up your links

1. Go to Agent Settings > Text a Link in your portal
2. Click Add Link
3. For each link, provide:
   • Label — what Izzy calls it (e.g., “directions”, “booking page”, “new patient forms”)
   • URL — the full web address
   • Message — the text message sent with the link (e.g., “Here are directions to our office!”)
   • Description — helps Izzy know when to offer this link (e.g., “Google Maps link to the office”)
4. Click Save

How it works

During a call, when a caller asks about something that matches one of your configured links, Izzy offers to text it to them. For example:

Caller: “How do I get to your office?” Izzy: “I can text you a link with directions right now. Would you like that?” Caller: “Yes please!” Izzy: “Done! I just sent it to your phone.”

The caller receives an SMS with your custom message and clickable link while still on the call.

Common use cases

• Directions — Google Maps link to your location
• Booking / appointments — Link to your online scheduling page
• New patient / client forms — Download or fill out forms before their visit
• Online payments — Link to your payment portal
• Menu / services — Link to your service offerings or pricing page

Tips

• Keep labels short and natural — Izzy uses them in conversation (e.g., “directions” not “Google Maps Navigation Link”)
• Write descriptions that help Izzy understand when to offer the link
• You can add up to 10 links per location
• Links work with any URL — no special integration needed

Requirements

• Pro or Enterprise plan required
• Caller must be calling from a mobile phone to receive SMS
• Standard SMS rates may apply to the caller