Overview

When a caller asks to schedule an appointment, Izzy can check your real-time availability, offer open time slots, and book the appointment — all during the phone call. No back-and-forth emails needed.

Calendar booking is available on the Pro plan and above. You can connect one calendar provider at a time.

Choosing a provider

AgentIzzy supports four calendar providers:

	Google Calendar	Calendly	Square Appointments	Acuity Scheduling
Best for	Businesses using Google Workspace	Businesses already using Calendly	Salons, spas, and service businesses on Square	Solo practitioners, salons, and consultants
How it works	Izzy reads your Google Calendar availability and creates events directly	Izzy uses your Calendly event types and availability to book meetings	Izzy checks your Square schedule and books appointments with customer records	Izzy uses your Acuity appointment types, availability, and calendars to book
Appointment settings	Configured in AgentIzzy (duration, buffer, booking window)	Managed in your Calendly dashboard	Managed in your Square Appointments dashboard	Managed in your Acuity dashboard
Requirements	Any Google account	Paid Calendly plan (Standard or above)	Square account with Appointments enabled	Any Acuity account

Important: Calendly requires a paid subscription for Izzy to book appointments on your behalf. A free Calendly account will connect but won’t be able to create bookings. Google Calendar and Acuity Scheduling work with any account. For provider-specific setup, see the Square Appointments or Acuity Scheduling guides.

Note: Square Appointments is for scheduling only. If you’re a restaurant or food business looking for phone ordering, see the Square Ordering Integration or Clover POS Integration instead.

Connecting Google Calendar

Go to Settings → Calendar in your portal
Click Google Calendar
Sign in with your Google account and authorize AgentIzzy
Once connected, configure your appointment settings:

Setting	What it does
Appointment Durations	Which slot lengths Izzy can offer (15 min, 30 min, etc.). If you select multiple, Izzy will ask the caller which they prefer
Buffer Between Appointments	Minimum gap between back-to-back appointments
Booking Window	How far in advance Izzy can offer slots (1 week to 3 months)

Connecting Calendly

Go to Settings → Calendar in your portal
Click Calendly
Sign in to your Calendly account and authorize AgentIzzy
Izzy will automatically use your Calendly event types and availability

Appointment durations, availability schedules, and buffer times are all managed in your Calendly dashboard. Izzy picks the first active event type from your account when checking availability.

How it works during a call

Caller asks to schedule — “Can I book an appointment?” or “When are you available?”
Izzy checks your calendar — finds available time slots based on your real-time schedule
Caller picks a time — Izzy presents 2-3 open slots and the caller chooses one
Appointment confirmed — the event appears on your calendar with the caller’s name, phone number, and any service details discussed

Switching providers

You can only have one calendar provider connected at a time. To switch:

Go to Settings → Calendar
Click Disconnect on your current provider
Connect the other provider

Troubleshooting

Izzy isn’t offering to book appointments

Make sure your calendar is connected (green “Connected” badge in Settings → Calendar)
Calendar booking requires a Pro plan or above

No available slots showing up

Check that your calendar has open time slots in the next 7 days
For Google Calendar: verify your booking window isn’t too narrow
For Calendly: make sure you have at least one active event type in your Calendly account

Calendly booking fails

Calendly’s booking API requires a paid Calendly plan (Standard or above). Free accounts can connect but can’t create bookings
Make sure your Calendly event type has availability configured

Connection was lost

OAuth tokens can expire. Go to Settings → Calendar, disconnect, and reconnect your provider

Calendar Integration