Why your greeting matters

Your greeting is the first impression callers get. A good greeting is warm, identifies your business, and sets expectations — all in a few seconds.

Setting your greeting

Go to Settings → Greeting in your portal. You’ll see two greeting fields:

Main greeting (business hours)

This plays when someone calls during your operating hours. Keep it short and natural:

Good example:

“Thanks for calling Acme Storage, this is Izzy, how can I help you today?”

Avoid:

“Thank you for calling Acme Self-Storage Facilities, a division of Acme Holdings LLC, located at 123 Main Street. Your call is important to us. Please note this call may be recorded for quality assurance purposes. How may I direct your call?”

Shorter is better. Izzy will handle the conversation from there.

After-hours greeting

This plays when someone calls outside your business hours. Let callers know the office is closed, but reassure them that Izzy can still help:

Good example:

“Thanks for calling Acme Storage. Our office is closed right now, but I can still answer questions and take your info so we can follow up first thing.”

Tips for great greetings

Keep it under 15 seconds — callers want to talk, not listen
Say your business name — confirms they called the right place
Introduce Izzy by name — builds familiarity (“this is Izzy” or whatever you’ve named your agent)
End with an open question — “How can I help you?” gets the conversation going

Recording disclaimer

If you want Izzy to inform callers that the call may be recorded, you can include that in your greeting text. Something simple like:

“Just so you know, this call may be recorded. How can I help you?”

This is optional but recommended depending on your state’s recording consent laws.

Customizing Your Greeting