Voice & Language

Voice selection

Izzy doesn’t have to sound like “Izzy.” You can choose from several voice options to match your brand’s personality.

Go to Settings → Voice & Tone:

Voice	Description
Izzy	Warm and friendly — the default, great for most businesses
Rachel	Professional and polished — good for property management, legal, medical
James	Confident and direct — suited for trades, construction, automotive

Note: Voice selection is available on the Pro plan and above. Starter plan customers use the default Izzy voice.

Agent name

You can change what the agent calls itself. By default it says “this is Izzy,” but you can rename it to anything — “Alex,” “Sam,” “Jordan,” or even your business name.

Go to Settings → Voice & Tone → Agent Name and type the name you want.

Bilingual support (English & Spanish)

Izzy can automatically detect when a caller speaks Spanish and switch languages mid-conversation. No configuration needed on the caller’s side — they just speak naturally.

To enable bilingual support:

1. Go to Settings → Voice & Tone
2. Toggle Bilingual (English/Spanish) on

When enabled:

• Izzy listens for Spanish speech cues
• Automatically switches to Spanish for both speech recognition and responses
• Handles mixed-language conversations naturally
• Your greeting plays in the language you wrote it in, then Izzy adapts

Tip: If you serve a largely Spanish-speaking community, consider writing your greeting in both languages.

Background noise

For a more natural phone experience, you can add subtle ambient sounds to Izzy’s side of the call.

Go to Settings → Voice & Tone → Background Noise:

Option	Description
None	Clean, quiet line (default)
Office	Subtle office ambiance — keyboard clicks, distant chatter
Cafe	Light coffee shop background — creates a warm, casual feel

This is a subtle touch, but it can make the call feel less robotic and more like speaking to a real person at a desk.